Store Policy

I. IGNITE ESSENTIALS SHIPPING POLICY

Processing Time: 2-3 Business Days
Shipping Time: 2-3 Business Days

Current Holiday Order Processing Time: 10-20 Business Days (unless otherwise notified)

Processing time is an additional timeframe separate from your chosen shipping method. Once your order is processed, you will receive an email containing your Order Tracking Number.

Please note that business days for shipping and processing do not include weekends (Saturday & Sunday) and holidays. As a small business, we appreciate your understanding and patience. During holidays, orders are shipped on the next business weekday. For larger orders or during the holiday season, shipping times may increase, so we recommend ordering early.

II. INTERNATIONAL SHIPPING:

  • All international customs, taxes, and other fees are the responsibility of the customer. Please be aware of potential charges before making a purchase. Refunds will not be issued for packages refused due to customs fees or any other reason.


III. IGNITE ESSENTIALS POLICY

A. Refund Policy:
1. Returns: Due to the nature of our products, we do not allow returns unless your order is defective. If your product is defective, we will issue a replacement. Contact us immediately, return the unused order. We are unable to resell returned products.
2. Replacement Items: If an item arrives damaged due to our fault, please inform us within seven days. We will ship a replacement item upon receiving photos of the damaged item/package. If the item is damaged due to shipping, you need to file a claim with United Parcel Service (UPS). We recommend choosing priority shipping for USPS-insured orders.
3. Damaged/Lost Delivery Claims: For damaged or lost orders by UPS, adhere to the following guidelines:
  • File a claim with UPS within 60 days of the order date.
  • Email your claim number and images of damaged products to CustomerService@igniteessential.com with the subject line “UPS CLAIM” for replacement processing.
  • Replacement time varies, typically taking one to two weeks after filing a claim.
4. Product Variations: Due to natural ingredients, product variations may occur. We do not offer refunds or exchanges for such variations.
5. Cancellations: We do not accept order cancellations once processed. Approved cancellations incur a 35% restocking fee plus shipping costs. All orders are made to order.

B. Returns: To be eligible for a return, your item must be unused and in its original packaging. A receipt or proof of purchase is required. Refunds will be processed within a specific timeframe.
C. Exchanges: We only replace items if they are defective or damaged. Shipping costs for returning items are non-refundable.

IV. UPS & SHIPPING CLAIMS POLICY

A. Damaged/Lost Deliveries - Claims: To process a replacement for UPS-damaged or lost orders:
  • Confirm accurate shipping information.
  • File a claim with UPS within 60 days, providing seven images of damaged products.
  • Email your claim number and images to CustomerService@igniteessential.com with the subject line “UPS CLAIM” for replacement processing.
  • Replacement time varies, typically one to two weeks after filing a claim.

Note: We are here to assist you. For quick queries, email us at CustomerService@igniteessential.com. Please understand that we are a small business, and all items are handcrafted. Your patience is appreciated.


V. IGNITE ESSENTIALS ANTI-FRAUD & BULLYING POLICY

Anti-Fraud, Theft by Deception & Bullying Policy

At Ignite Essentials, we are committed to providing exceptional service. However, it is essential to address concerns related to internet fraud and bullying. By doing business with Ignite Essentials, you agree not to engage in the following behaviors:

1. Aggressive Language: Avoid using derogatory, aggressive, or intimidating language when communicating with our team.
2. Stalking and Threats: Refrain from stalking team members or their associates on social media or in local communities.
3. Chargebacks & Stolen Credit Cards: Do not perform chargebacks for received items or use stolen credit cards for payments. We reserve the right to involve authorities in such cases.
4. Social Media Bullying: Do not make false or derogatory statements about Ignite Essentials' products to harm the company. Dishonest reviews or threats are not acceptable.
5. Company Reviews & Dishonesty: Please provide honest feedback. We strive for customer satisfaction and appreciate genuine reviews. False or misleading reviews harm our business and are discouraged.

We are here to assist you. For any concerns, please contact us at CustomerService@igniteessential.com. Your understanding and cooperation are appreciated.